This Week In Ecommerce
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Shona Joy Closed at the Top. That's a Win.
Shona Joy Closed at the Top. That's a Win.
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🎙️ This Week in Ecommerce is your weekly download on the headlines shaping Australian retail. Hosted by industry legend Mal Chia and rising star Alex Ross, each episode dives into the biggest stories—from billion-dollar deals to platform updates, policy shifts, and consumer trends. Sharp insights, no fluff, and plenty of honest takes. New episodes every Wednesday.
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- Shona Joy Closed at the Top. That's a Win. · 22 Min. · Folge 159Episode 159 is Wednesday 28 October. Mal is recording from Sydney after a red-eye and a full day of meetings, then heading off to watch Street Fighter on his own (he says solo…
- Skipping Black Friday Is Marketing Too · 25 Min. · Folge 158Episode 158 is Wednesday 21 October, and everyone is flat out getting ready for Black Friday. Alex has another LinkedIn Live on Friday, and Mal is heading to a black-tie…
- Kmart Pulled Its Smart Glasses. Shoppers Are Pushing Back · 25 Min. · Folge 157Episode 157 is Tuesday 13 October, and Alex has to remind Mal to say the date, after listeners asked for it. Inside Retail's Top 50 People in E-Commerce nominations close the day…
- AI Is Making Too Many Ads · 26 Min. · Folge 156Episode 156 is Wednesday 7 October, and Mal is recording from a booth at WeWork Pitt Street in Sydney, still getting going after the long weekend. Alex spent hers at a packed…
- Rates Just Hit 4.6%. Black Friday Is Going to Be Huge · 20 Min. · Folge 155Episode 155 is Wednesday 30 September, the last day of Q3. Adelaide can't decide if it's summer, and Mal is recording in shorts. The warm snap is pulling summer buying forward. A…
- 60% of Shoppers Won't Pay Full Price. We Trained Them. · 19 Min. · Folge 154Episode 154 opens with the date, because you asked for it: Thursday 24 September. Mal is just back from eTail in Melbourne, where day one was all AI and day two was loyalty. R.M…
- Proud Poppy's Comeback, Cue's Collapse, and the RBA's Surcharge Ban: TWIE 153 · 26 Min. · Folge 153Black Friday prep is well underway, and this week opened with something you don't get often on this show — genuinely good news. Tara McKeon has won back control of Proud Poppy…
- Gen Z Isn't Broke, They're Just Not Buying Houses · 15 Min. · Folge 152Alex is back in the hot seat after two solo weeks, and it's a lean, sharp episode: five stories, no filler, in and out in twenty-odd minutes. The headline number this week…
- Ooshies, AI Music Bans and a Golf Brand's Worst Week: TWIE 151 · 14 Min. · Folge 151Solo week. Alex is off carving up the slopes in New Zealand (allegedly back next week — you said that last week too), which means it's just Mal, a jam-packed lineup, and a moment…
- Why City Chic's 'Forced' Retreat From the US Might Be Its Best Move Yet · 21 Min.Episode 150 — and Mal's flying solo this week with Alex over in New Zealand, so the proper 150th milestone celebration is on hold until next week. In the meantime, it's a big…
- The Iconic's Profit Jumped 53%. Guess Who Paid For It. · 25 Min. · Folge 149
- The IP Survives, The Customers Don't: Inside Stax's Rescue · 21 Min. · Folge 148Mal's calling in from a Bali sunrise mid-reset before Q4 hits — squirrels, banana trees, the lot — while Alex is back in Adelaide mopping up after cars got swept down a creek in…
- AusPost Wants You to Build an Ecosystem. Its Own Data Says Build a Discount Habit. · 21 Min. · Folge 147This week Mal's flying solo — Alex is out, so it's just opinions, no pushback. It's a mixed bag: a couple of quick cost-and-consequence stories, then three deep dives that all…
- Kogan Gets Caught Comparing Itself to Itself · 21 Min. · Folge 146Mal and Alex are back this week still hoarse from two big days on the podcast stage at Online Retailer and the ORIAS — congrats to The Iconic on a first-time Online Retailer of…
- They Took Your Money and Told You to Call Your Bank · 20 Min. · Folge 145It's bloody freezing, we're one week out from Online Retailer in Sydney (expect an impromptu Qantas Lounge recording), and before the conference chaos kicks off we've got a…
- Betts, Stax, Depop's Fee War & the Accent Group Takeover · 20 Min. · Folge 144We're on the other side of EOFY and into the thick of H2 — and Australian retail served up one of its messiest weeks in a while. Two heritage-adjacent brands hit crisis on the…
- The ATO Is Quietly Killing Your Favourite Brands · 20 Min. · Folge 143End of financial year is done and — despite the sale noise — the market actually went backwards in real terms, with Roy Morgan tipping EOFY growth of just 1.9%, under CPI. Mal's…
- Google Agentic Commerce, ChatGPT Ads & the Death of Pure DTC · 28 Min. · Folge 142Alex is back from the dead, Mal's discovered the Riverside sound-effects board, and the World Cup has well and truly taken over the Cheer household — but underneath the banter…
- One-Click Cancel, Greenwashed Burgers & Elon's Trillion · 10 Min. · Folge 141Solo show from a gate at Sydney Airport — Alex is out sick, and the week didn't slow down to match. Regulation, reputation and the biggest float in history, all at once. 🎟️…
- The Scarcity Trap: Why Hype Brands Keep Going Broke · 18 Min. · Folge 140EOFY is in full swing, Mal's recording from yet another airport — Perth this time, en route to a Singapore keynote — and the retail news is ramping as fast as the sales calendar…
