Ticket Volume - IT Podcast
de InvGate
Episódio mais recente
102. AI and Service Management: From PepsiCo's VR Training to…
102. AI and Service Management: From PepsiCo's VR Training to…
Sobre este podcast
News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!
Episódios
Os 20 episódios mais recentes de 114
- 102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas · 1 h 0 min · Temporada 4 Episódio 102In this episode of Ticket Volume – IT Podcast, host Matt Beran sits down with Prashant Arora (PepsiCo), Daniel Ciolek (InvGate), and Suzanne Galletly (AXELOS) to unpack how…
- 101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore · 55 min · Temporada 4 Episódio 101When is it really time to replace IT tools? In this episode of Ticket Volume – IT Podcast, we dive into the warning signs, triggers, and challenges that push organizations to…
- 100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far · 17 min · Temporada 1 Episódio 100In this special 100th episode of Ticket Volume – IT Podcast, we flip the script. Instead of interviewing a guest, host and InvGate Product Specialist Matt Beran takes a moment…
- 99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management · 31 min · Temporada 1 Episódio 99In this episode of Ticket Volume – IT Podcast, Matt Beran is joined by Georgina Otubela, Service Delivery Manager at Vita Bank, to dive deep into service design, incident…
- 98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD · 29 min · Temporada 1 Episódio 98In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Alicia Syx, IT Asset Disposition (ITAD) expert at Sycamore International, to expose the hidden risks and…
- 97. What Organizational Governance Really is: Insights From Valence Howden · 27 min · Temporada 1 Episódio 97Governance—it’s a term we hear all the time in IT and business, but do we really understand it? In this episode of Ticket Volume – IT Podcast, Matt Beran sits down with Valence…
- 96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics · 33 min · Temporada 1 Episódio 96In this episode of Ticket Volume, Matt Beran welcomes Linda Lenox, a Service Management expert with decades of experience transforming IT operations. Together, they dive into the…
- 95. The Road to Zero Incidents: John Gordon on Preventative Incident Management · 38 min · Temporada 1 Episódio 95In this episode of Ticket Volume, Matt Beran sits down with John Gordon, Senior VP of HP Managed Solutions Division, to explore how preventative Incident Management is reshaping…
- 94. Optimizing Service Management for higher education: Insights with Vicki Rogers · 31 min · Temporada 1 Episódio 94Optimizing Service Management in higher education with Vicki Rogers In this episode of Ticket Volume, Matt Beran sits down with Vicki Rogers, Director of Service Management at…
- 93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark · 1 h 5 min · Temporada 1 Episódio 93In this episode of Ticket Volume, Matt Beran reunites with ITSM legends Rob England, Claire Agutter, and Mark Smalley to explore how 2024 shaped IT Service Management and what…
- 92. Customer Experience And Emotional Intelligence: Key Insights and Strategies · 42 min · Temporada 1 Episódio 92Emotional Intelligence, CX, and Building Community with Luke Jamieson and Michael Mattson In this episode of Ticket Volume, Matt Beran sits down with CX leaders Luke Jamieson…
- 91. The Future of AI in IT: Insights from InvGate CEO Ariel Gesto · 28 min · Temporada 1 Episódio 90AI, Leadership, and the Future of Service Management with Ariel Gesto. In this episode of Ticket Volume, Matt Beran sits down with Ariel Gesto, CEO and co-founder of InvGate, to…
- 90. Building a Service Management Office: Lessons from JAMF's Journey on Ticket Volume Podcast · 33 min · Temporada 1 Episódio 90In this episode of Ticket Volume, Matt Beran reconnects with the team behind JAMF’s Service Management Office (SMO) to explore their journey and success stories! Featuring…
- 89. Rethinking ITSM: Ken Gonzalez on Organizational Capabilities, Customer-Centricity and Growth · 38 min · Temporada 1 Episódio 89Join us as we dive into the latest Ticket Volume - IT podcast episode with the insightful Kenneth "Kengon" Gonzalez! This time, Kenneth, a former Gartner analyst and industry…
- 88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson · 40 min · Temporada 1 Episódio 88In this episode of Ticket Volume, Matt Beran chats with Shane Carlson, Director of Global Presales Strategic Services at Airtable, about the evolution of Service Management…
- 87. Exploring Mental Health in Tech: Insights with Dr. Torres, Aileen Day, and Emily Hubbard · 50 min · Temporada 1 Episódio 87In this episode of Ticket Volume, host Matt Beran dives into the crucial topic of technology and mental health. Joined by experts Dr. Erika Torres, Aileen Day, and Emily…
- 86. Is the IT Job Market in Crisis? Insights and Tips with David Lowe & Stephanie Lundberg · 53 min · Temporada 1 Episódio 86Is the IT job market strong or in crisis? Where should you search for jobs? How do you land interviews and stand out? These are the main questions we tackle in this episode of…
- 85. The 5 levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley · 36 min · Temporada 1 Episódio 85Join us in Episode 85 of Ticket Volume as we delve into the world of Service Management Maturity and Service Desk Certifications with industry experts Joshua Nelson, Alex…
- 84. Sustainable IT & Enviromental, Social and Governance: Insights with Dr. Tuuli Bell · 33 min · Temporada 1 Episódio 84Join us for an enlightening episode of the Ticket Volume podcast as host Matt Beran sits down with Dr. Tuuli Bell, a leading expert in sustainability and Environmental, Social…
- 83. Revolutionizing ITSM with AI: Insights & Innovations with Daniel Ciolek · 36 min · Temporada 1 Episódio 83Join us for a thrilling dive into the world of AI in IT Service Management with expert Daniel Ciolek from InvGate. In this episode, Daniel spills the secrets on how AI is…
