Show notes
Terracon’s Head of Business Transformation, David Harwood, makes a clear case: before AI, fix data and process.
He outlines how Terracon audited ERP/CRM issues (synonyms, homonyms, duplicates), moved project files from office servers to a SharePoint backbone with auto-tagging and taxonomy, and now governs intranet content to curb “old vs. new” confusion. David shares his “data lake districts” metaphor (lake house, warehouse, trailer park, homeless) to triage sources and describes assigning owners to the data store and its APIs. We cover no-/low-/pro-code AI tiers, internal vs. client-facing…
Website: gablmedia.com
