Show notes
Why Do We Have Hold Music?"Your call is very important to us." Is it, though? Because I've been listening to the same twelve seconds of instrumental jazz for forty-three minutes, and I'm beginning to suspect my call is being held hostage. We've all been there. You call a company with a simple question, navigate seventeen menu options, enter your account number three times, and finally hear those dreaded words: "Please hold for the next available representative." And so begins one of modern li...
