Poznámky k epizodě
In this episode, we’re exploring a concept that completely changed the trajectory of my business. When my wife and I stepped out of daily operations of our school to focus on growing the business, I needed a way to ensure our team could deliver the same care and empathy we did. That’s when I created a framework to view our business through the eyes of our customers. We’ll break down the six key stages every customer goes through: Awareness, Consideration, Purchase, Onboarding, Ret...
