About this podcast
The Xperience podcast by Genesys explores the human, economic and technological forces redefining today’s customer experiences. Each episode, we sit down with business leaders, experts and innovators for candid conversations shaping the experience economy. Join us and learn how to make experience your competitive advantage.
Episodes
- When AI Fails · 42 min · Episode 4Ninety-five percent reliability might win a demo, but at a million conversations it means fifty thousand failures. In this episode, host Melissa Dixon talks with Dan Klein, UC…
- The Consumer Expectation Gap · 31 min · Episode 3Customers no longer compare you to your competitors. They compare you to the best experience they’ve ever had, anywhere. In this episode, hosts Melissa Dixon and Greg Thomas talk…
- The AI Power Shift featuring Big Technology · 33 min · Episode 2When every organization has access to the same AI models and the same infrastructure, what separates the companies that lead from the ones that fall behind? In this episode of…
- When Loyalty Becomes Love featuring Ferrari · 20 min · Episode 1In an era when every organization is investing in better customer experiences, what separates brands that earn satisfaction from those that inspire genuine emotional connection?…
- Xperience Podcast by Genesys | Official Trailer · 1 minIntroducing Xperience, a new podcast from Genesys exploring the human, economic and technological forces redefining customer experiences. Each episode brings together business…
