Your Customer, Your Success
by Gary Marra
Latest episode
AI Search Rewards Simple Stories: GEO for Growing Businesses with…
AI Search Rewards Simple Stories: GEO for Growing Businesses with…
About this podcast
Your Customer, Your Success is an entrepreneurial business podcast focused on how client-centric strategy drives sustainable business growth.
Hosted by Gary Marra of Schooley Mitchell, the show features candid conversations with founders, executives, and operators who understand that leadership behavior, operational discipline, and client focus are part of the same growth engine.
Each episode explores the connection between customer experience, employee experience, growth, and financial performance. Guests share practical lessons on building durable client relationships, scaling with clarity, and leading organizations that grow through trust rather than transaction.
This podcast is for business leaders who believe that client strategy is not a department. It is a competitive advantage.
If you are an entrepreneur, lead a team, advise clients, or build businesses that rely on long-term relationships, this show is designed for you and your success.
Episodes
The newest 20 of 76 episodes
- AI Search Rewards Simple Stories: GEO for Growing Businesses with Jackson Wightman · 48 min · Episode 75AI Search Rewards Simple Stories: GEO for Growing Businesses with Jackson Wightman Jackson Wightman, founder and CEO of Proper Propaganda, joins Gary to break down how AI search…
- I Can Because I Will: Discipline, Fatherhood, and Building a Legacy with Albert Butler · 46 min · Episode 74I Can Because I Will: Discipline, Fatherhood, and Building a Legacy with Albert Butler "I can because I will. I will because I can." For Albert Butler, CPA, MBA, those words are…
- Brave Brand Decisions, Clear Strategy, and the Trust That Follows with Cat How · 43 min · Episode 73SUMMARY Gary sits down with Cat How, CEO, Founder, and Executive Creative Director of How&How, a branding agency with studios in London and Los Angeles that works with challenger…
- Executive Presence Beyond the Boardroom with Debora Prossomariti · 54 min · Episode 72EXECUTIVE PRESENCE BEYOND THE BOARDROOM WITH DEBORA PROSSOMARITI SUMMARY Executive Presence & Personal Branding for CEOs, Boost Public Visibility In this episode of Your…
- Digital Transformation, Smarter Workflows, and the Student Experience in Higher Ed with Mike Toguchi · 43 min · Episode 71Digital Transformation, Smarter Workflows, and the Student Experience in Higher Ed with Mike Toguchi Summary In this episode of Your Customer, Your Success, Gary sits down with…
- The Nonprofit Flywheel: How Strong Organizations Create Lasting Impact with Suzanne Smith · 52 min · Episode 70E70 — The Nonprofit Flywheel: How Strong Organizations Create Lasting Impact with Suzanne Smith A strong mission is not enough to build a sustainable nonprofit. Suzanne Smith…
- Define Success, Build Stakeholder Alignment, and Get Results with Brianna Sylver · 48 min · Episode 69Define Success, Build Alignment, Get Results with Brianna Sylver Summary In this episode of Your Customer, Your Success, Gary sits down with Brianna Sylver, founder and president…
- How PR Builds Trust, Attracts Customers, and Drives Referrals with Lexie Smith · 41 min · Episode 68How PR Builds Trust, Attracts Customers, and Drives Referrals with Lexie Smith Summary In this episode of Your Customer, Your Success, Gary sits down with Lexie Smith, Founder…
- YOLO Gary Goes Solo: Building the Next Chapter · 20 min · Episode 67Summary In this solo episode of Your Customer, Your Success, Gary steps back to reflect on how the show has evolved, what he has learned from more than a year of conversations…
- A Leap of Faith: From Ministry to Entrepreneurship with Matt Estrin · 56 min · Episode 66A Leap of Faith: From Ministry to Entrepreneurship with Matt Estrin Summary In this episode of Your Customer, Your Success, Gary sits down with Matt Estrin, entrepreneur, author…
- Leadership Mindset: Limiting Beliefs, Self-Awareness, and Better Decisions with Steve Barton · 48 min · Episode 65Leadership Mindset: Limiting Beliefs, Self-Awareness, and Better Decisions with Steve Barton Summary In this episode of Your Customer, Your Success, Gary sits down with Steve…
- Marriage, Identity, and the Empty Nest with Rick & Clancy Denton · 59 min · Episode 64In this episode of Your Customer, Your Success, Gary sits down with Rick and Clancy Denton, husband and wife of 26 years, co-hosts of The Loud Quiet podcast, and co-authors of…
- Leadership, Ownership, and the Discipline to Let Go with Jennifer Staats · 39 min · Episode 63Leadership, Ownership, and the Discipline to Let Go with Jennifer Staats In this episode of Your Customer, Your Success, Gary sits down with Jennifer Staats, owner of Staats…
- Century-Old Playbooks, Reinvention, and Building a Business That Lasts with Kenneth Kollasch · 42 min · Episode 62In this episode of Your Customer, Your Success, Gary sits down with Kenneth Kollasch, a certified business coach, founder of Kenneth Coaches, and former operator of an Arthur…
- Mid-Year Review: The Best of Does It Hold Water and Chips Year to Date 2026 · 30 min · Episode 61In this special mid-year episode of Your Customer, Your Success, Gary looks back at the first half of 2026 and revisits the ten best moments from two of the show's signature…
- Leadership Alignment, the Right Seat, and Customer Trust with Bryant Richardson · 40 min · Episode 60Leadership Alignment, the Right Seat, and Customer Trust with Bryant Richardson In this episode of Your Customer, Your Success, Gary sits down with Bryant Richardson, founder of…
- The Client Journey, Documenting Your Processes, and a Business That Runs Without You with Jessica Millhiser · 39 min · Episode 59In this episode of Your Customer, Your Success, Gary sits down with Jessica Millhiser, founder of JMills Consulting and a business operations consultant who helps service-based…
- AI Search, Digital Authority, and the Proof Gap with Ashley Smith · 55 min · Episode 58In this episode of Your Customer, Your Success, Gary Marra talks with Ashley Smith, a digital authority strategist and the creator of the Proof Gap. Ashley spent nearly two…
- AI as a Practice, Augmentation Over Replacement, and Net New Value with Dr. Patrick Lynch · 51 min · Episode 57In this episode of Your Customer, Your Success, Gary sits down with Dr. Patrick Lynch, AI faculty lead at Hult International Business School, a Thinkers50 Radar 2026 honoree, and…
- Getting Out of Your Own Way: Delegation and Finding Your Zone of Genius with Anna Brambilla · 39 min · Episode 56Most founders don't scale because they refuse to hand off the work that's holding them back. Anna Brambilla spent nearly 25 years in career transition, recruiting, coaching, and…
