Inside The Workflow
by Joe Martin
Latest episode
#35 Matt Bond, Director of Customer Support at Algolia
#35 Matt Bond, Director of Customer Support at Algolia
About this podcast
Dive into "Inside the Workflow" by Zight, where we explore the latest trends, tools, and techniques reshaping modern workspaces. Join us for expert insights and actionable tips to optimize your productivity and enhance your workflow efficiency.
Episodes
The newest 20 of 69 episodes
- #35 Matt Bond, Director of Customer Support at Algolia · 40 min · Season 2 Episode 35In this episode of Inside the Workflow, I'm thrilled to welcome Matt Bond, the Director of Customer Support at Algolia. With over 13 years in customer support, Matt has been…
- #34 Fernando Duarte, Director of Support, at Odyssey · 44 min · Season 2 Episode 33In this episode of Inside the Workflow, I'm thrilled to welcome Fernando Duarte, the Director of Customer Success. With over 15 years of experience in customer-facing roles…
- #36 Jay Nathan, CEO at Balboa Solutions · 47 min · Season 2 Episode 36In this episode of Inside the Workflow, I'm thrilled to welcome Jay Nathan, the CEO of Balboa Solutions. Jay is a tech executive and entrepreneur with over 20 years of experience…
- #33 Nick Francis, Co-Founder & CEO, Help Scout · 36 min · Season 2 Episode 33In this episode of Inside the Workflow, Scott welcomes Nick Francis, Co-founder and CEO of Help Scout, for a deep, thoughtful conversation on entrepreneurship, customer support…
- #32 Nicholas Thompson, CEO at The Atlantic · 35 min · Season 2 Episode 32In this episode, we sit down with Nicholas Thompson, CEO of The Atlantic and former Editor-in-Chief of Wired, to explore his path from student newspaper founder to leading one of…
- #31 Dan O’Leary, Senior Director of Strategic Partnerships at Box · 35 min · Season 2 Episode 31In this episode, we sit down with Dan O’Leary, Sr. Director of Strategic Partnerships at Box, to explore his journey from building SaaS partnerships at Meta to leading strategic…
- #15 - Gil Lara, Chief Creative Officer & Co-Founder, Sprout Social: The Journey from Graffiti to Leading Design in Tech · 58 min · Season 2 Episode 15In this episode, we sit down with Gil Lara, Chief Creative Officer and co-founder at Sprout Social, to discuss his nearly 15-year journey with the leading social media management…
- #30 Philippe Mesritz, Chief Customer Officer and former General Manager at Community Brands: Leadership, AI, and Building High-Performing Teams · 43 min · Season 2 Episode 30In this episode, we sit down with Philippe Mesritz, a Fractional Chief Customer Officer and former General Manager at Community Brands, known for transforming SaaS organizations…
- #29 Ashley Smith, GP & Founder at Vermilion Cliffs Ventures: From Twilio to Venture Capital & the Future of AI · 39 min · Season 2 Episode 29In this episode of Inside the Workflow, we sit down with Ashley Smith, GP and Founder of Vermillion Cliffs Ventures. With a track record of driving growth at Twilio, GitLab, and…
- #28 Todd Baylis, Chief Customer Officer at Bloomerang: Leadership and Customer Experience · 41 min · Season 2 Episode 28In this episode, we’re excited to welcome Todd Baylis, Chief Customer Officer at Bloomerang, to discuss his journey as an entrepreneur, his leadership philosophy, and the future…
- #26 Melissa Rosenthal, Co-Founder at Outlever - Disrupting Marketing, Leadership, and Building Outlever · 37 min · Season 2 Episode 26In this episode, we’re excited to sit down with Melissa Rosenthal, Co-Founder at Outlever, to explore her journey through media, SaaS, and entrepreneurship. From her…
- #27 Dave Blake, Founder/CEO at ClientSucess: Leadership, Customer Success, and the Future of SaaS · 35 min · Season 2 Episode 27In this episode of Inside the Workflow, we sit down with Dave Blake, Founder & CEO of ClientSuccess, a leading platform that helps SaaS companies drive customer retention and…
- #23 Maranda Dziekonsk, VP, Customer Success, ID.me: Scaling Teams, Building Agile Processes, and Staying Customer-Focused · 36 min · Season 2 Episode 23In this episode, Maranda Dziekonski, VP of Customer Success at ID.me, shares her 20+ years of experience in customer success and operations, providing actionable insights on…
- #25 Arturo Suarez Martin, Sr. Director of Customer Success at PagerDuty - Innovation and Resilience · 43 min · Season 2 Episode 25In this episode, we’re thrilled to speak with Arturo Suarez Martin, Senior Director of Customer Success and General Manager at PagerDuty Chile. Arturo shares his inspiring…
- #22 - Luke Ferrel, Global Head of Customer Success, at Deel: Leadership, Scaling CS, and the Future of Work · 33 min · Season 2 Episode 22In this episode of Inside the Workflow, we sit down with Luke Ferrel, Global Head of Customer Success at Deel. With a career that spans military intelligence, SaaS leadership…
- #20 - Ben Rosenberg, Sr. Director of Customer Support, Enablement, and Community at ChurnZero: Leadership, Mentorship, and the Future of Customer Experience · 43 min · Season 2 Episode 20In this episode, Ben Rosenberg, Senior Director of Customer Support, Enablement, and Community at ChurnZero, shares his journey from hospitality to becoming a leader in the SaaS…
- #21 Aaron Woods, Director of Strategic Post Sales, formerly at LaunchDarkly: Navigating the Challenges and Rewards of Customer Success · 33 min · Season 2 Episode 21In this episode, Aaron Woods, Director of Strategic Post Sales with experience at LaunchDarkly, Catalyst Software, Datadog, and Fidelity, shares his journey through customer…
- #24 Laura Bedoya, Senior Technical Support Manager, Vitally.io – Building Customer Support Teams and Fostering Community · 44 min · Season 2 Episode 24In this episode, Laura Bedoya, Senior Technical Support Manager at Vitally.io, shares her journey of building the company’s first-ever B2B technical support team from the ground…
- #18 - Colin Nederkoorn, Founder & CEO, Customer.io: Navigating Growth and Leadership · 36 min · Season 1 Episode 18In this episode, Colin Nederkoorn, CEO and co-founder of Customer.io, takes us on a journey through his unconventional path from sales to becoming the leader of a globally…
- #19 Hadi Partovi, Founder, Code.org, How AI will reshape education · 26 min · Season 2 Episode 19In this inspiring episode of Inside the Workflow, Joe Martin sits down with Hadi Partovi, the visionary founder of Code.org. They dive deep into Hadi’s journey from his early…
