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Enshit*ification

· 1 h 1 min · Jakso 465

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Enshit*ification, also known as crapification and platform decay, is a process in which two-sided online products and services decline in quality over time. Initially, vendors create high-quality offerings to attract users, then they degrade those offerings to better serve business customers, and finally degrade their services to both users and business customers to maximize short-term profits for shareholders.

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