Buffering
av Zack Kilgore and Gabe Petersen
Senaste avsnittet
ConneXions 2026: The Broadband Playbook Is Changing
ConneXions 2026: The Broadband Playbook Is Changing
Om den här podden
Buffering - Powered by Calix is a weekly podcast hosted by Zack Kilgore and Gabe Petersen from the Calix Success and Field Strategy teams. We break down how marketing, data, and AI drive real-world growth, from customer experience to emerging tools and trends. With 25+ years of combined experience, Gabe and Zack cut through the noise on what drives results, where organizations get stuck, and how to optimize performance and growth.
Views and opinions expressed in this podcast are those of the original creators, and do not necessarily represent the views or opinions of external affiliates.
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De 20 senaste av 153 avsnitt
- ConneXions 2026: The Broadband Playbook Is Changing · 38 min · Säsong 6 Avsnitt 40This week on Buffering, Zack and Gabe are back from ConneXions 2026 with a recap of the conversations, ideas, and industry shifts that stood out throughout the week. From growing…
- ConneXions 2026: From Brand Strategy to Marketing That Converts with Steve Mammone · 12 min · Säsong 6 Avsnitt 39This week on Buffering, we’re live from ConneXions 2026 with Steve from GetFused to discuss why great broadband marketing starts with a strong brand, not a stack of ready made…
- ConneXions 2026: Personalization, Purpose, and the Customer Experience with Jordan Wehe · 19 min · Säsong 6 Avsnitt 38This week on Buffering, we’re live from ConneXions 2026 with Jordan from Jade Communications to explore why the best broadband marketing isn’t about telling your story, it’s…
- ConneXions 2026: From Service Provider to Experience Provider · 49 min · Säsong 6 Avsnitt 37This week on Buffering, we’re live from ConneXions 2026, breaking down why broadband providers need to rethink how they market, sell, and deliver value to subscribers. From…
- The Agentic Consumer: How AI Is Changing the Rules of Customer Retention · 39 min · Säsong 6 Avsnitt 36This week on Buffering, we’re exploring the rise of the synthetic consumer and what happens when AI agents start acting on our behalf. From autonomously shopping and negotiating…
- Live from WTA: Competing in the Age of Starlink and LEO · 51 min · Säsong 6 Avsnitt 35This week on Buffering, Gabe sits down with Kyle Redman of ATC to talk about one of the biggest challenges facing broadband providers today: competing with Starlink. From its…
- The Psychology of Buying: What Your Customers Can't Tell You with Melina Palmer · 19 min · Säsong 6 Avsnitt 34This week on Buffering, Gabe sits down with Melina Palmer, founder of The Brainy Business and a leading voice in behavioral economics, to explore the psychology behind why people…
- The Managed Wi-Fi Problem: When Operator Language Misses the Customer · 37 min · Säsong 6 Avsnitt 33This week on Buffering, Zack and Gabe take on one of broadband’s most debated terms: managed Wi-Fi. While operators know exactly what it means, customers may not see the same…
- Drag and Drop Your Way Out: Building Websites in the Agentic Era · 36 min · Säsong 6 Avsnitt 32This week on Buffering, Zack and Gabe explore how AI is changing the way websites are built, maintained, and personalized. From moving beyond rigid templates and drag and drop…
- The Taglines We Need to Retire: 10 Broadband Marketing Claims to Replace · 41 min · Säsong 6 Avsnitt 31This week on Buffering, we are counting down ten broadband marketing taglines that might be ready for retirement. From “blazing fast” and “future proof” to “powers every device…
- The Experience Provider: Are Legacy CX Playbooks Are Holding You Back? · 41 min · Säsong 6 Avsnitt 30This week on Buffering, we’re retiring six customer experience mantras that may have helped build businesses but won’t necessarily help them grow. Inspired by Customer Experience…
- The Enablement Gap: From Task Assistance to Governed Operations · 40 min · Säsong 6 Avsnitt 29This week on Buffering, we’re going beyond the AI slop problem and asking a bigger question: how can organizations actually enable their employees to use AI well? Zack and Gabe…
- The AI Slop Trap: Are We Outsourcing Our Brains? · 40 min · Säsong 6 Avsnitt 28This week on Buffering, we dive into the AI slop problem and the growing debate over whether AI is making people dumber. From cringy LinkedIn posts to low effort AI generated…
- The Next Connectivity Disruption: Starlink is Going Mobile · 43 min · Säsong 6 Avsnitt 27This week on Buffering, Zack and Gabe take a deep dive into Starlink's latest moves and what they could mean for Communication Service Providers (CSPs). With Starlink reaching 12…
- The Golden Circle of Broadband: What’s the Why Behind Your Network? · 35 min · Säsong 6 Avsnitt 26This week on Buffering, Zack is joined by Kristin and Christina for a conversation about one of the biggest challenges facing Communication Service Providers (CSPs): standing out…
- Winning in the AI Era: How CSPs Can Future-Proof Their Workforce · 37 min · Säsong 6 Avsnitt 25This week on Buffering, Zack and Gabe explore what it really means to become AI-native—and why simply using ChatGPT is no longer enough. They discuss how Communication Service…
- Inside Meta Ads Manager: A Step-by-Step Guide for CSPs · 47 min · Säsong 6 Avsnitt 24This week on Buffering, we’re diving into one of the most powerful tools available to Communication Service Providers (CSPs): Meta Ads Manager. Zack and Gabe walk through how to…
- The Next Broadband Battle: Defending the Subscriber Relationship · 42 min · Säsong 6 Avsnitt 23This week on Buffering, Zack and Gabe explore how the broadband industry has reached a turning point. As network expansion slows and new competitors like Amazon and satellite…
- The Discount Trap: The Hidden Cost of Promotional Pricing · 36 min · Säsong 6 Avsnitt 22This week on Buffering, We are tackling one of the most debated topics in broadband: promotional pricing. As more providers look to discounts and introductory offers to boost…
- The Cool Gap: Why Better Technology Doesn't Always Win · 38 min · Säsong 6 Avsnitt 21This week on Buffering, Zack and Gabe unpack two of the biggest technology stories of the summer: Apple's latest WWDC announcements and SpaceX's record-breaking IPO. From the…
