Assistance Stories
by Association of Assistance Professionals
Latest episode
S7:E9 - Chris Lee - Blink Parametric
S7:E9 - Chris Lee - Blink Parametric
About this podcast
Assistance Stories is a podcast on a mission to raise the profile of the assistance industry, The industry is often described as insurance's "Hidden Treasure".
We want to change that, and shine a light on the people who make it work.
At Lexxika, we've been providing services to the assistance industry for years and we constantly meet great people doing amazing things, to help people all over the world, saving lives, and solving problems for people, in their times of need.
Assistance Stories is here to celebrate and thank all of you, and bring your work to the world.
Episodes
The newest 20 of 63 episodes
- S7:E9 - Chris Lee - Blink Parametric · 46 min · Season 7 Episode 9What happens when insurance stops waiting for claims - and starts paying automatically? In this episode of Assistance Stories, Tom & Elliott sit down with Chris Lee, Head of…
- S7:E8 - Sabine Radun - Valora International Assistance · 30 min · Season 7 Episode 8In this episode of Assistance Stories, we explore one of the most practical innovations transforming the assistance industry: cashless payments through virtual credit cards…
- S7:E7 - THIS - Sarah Watson · 37 min · Season 7 Episode 7In this episode of Assistance Stories, James and Elliot are joined by Sarah Watson, co-founder of the Travel & Health Insurance Series (THIS), to explore the biggest trends…
- S7:E6 - Healix - Daniel Poole · 36 minIn this episode of Assistance Stories, Tom and Elliot are joined by Daniel Poole, Director of Product at Healix, to explore how technology, geopolitics, and changing traveller…
- S7:E5 - Lab3502 - Søren Bøgen Andersen · 41 minIn this episode of Assistant Stories, hosts Tom Bool and Elliot are joined in person by Søren Bøgen Andersen, Co-Founder and CEO of Lab 6502, to explore how AI is reshaping…
- S7:E4 - APRIL & Novo.ai - Romain Di Meglio & Julien Condamines · 43 min · Season 7 Episode 4In this episode of Assistance Stories, Tom and Elliot are joined by Romain Di Meglio (APRIL International) and Julien Condamine (Novo.ai) to explore what AI in insurance actually…
- S7:E3 - Amy Brown - Authenticx · 38 min · Season 7 Episode 3This week James and Elliot are joined by Amy Brown, Founder of Authenticx. We hear all about Amy's background in assistance and her journey, as a "non-techie", creating an AI…
- S7:E2 - Daniel Green from Faye · 40 min · Season 7 Episode 2In this episode of Assistant Stories, Tom and Elliot sit down with Daniel Green, CTO of Faye, one of the most successful travel insurance InsurTechs in the market. Daniel shares…
- S7:E1 - Season Intro with Elliot Draga! · 25 minWe kick off season 7 with a familiar guest from the last... Elliot Draga! In this episode, we discuss our plans for the upcoming season, which have a slight variation compared to…
- S6:E10 - Anne Rodenburg - USMX AirLink · 46 minIn this episode, James and Tom are joined by Anne Rodenburg from USMX AirLink for an in-depth conversation about her remarkable journey in the assistance and air ambulance…
- S6:E9 - Elliot Draga - Nordic Insurance Software · 41 minThis week, James and Tom are joined by someone who wears two major hats in the travel & health insurance world - and somehow manages to make it look easy… Elliot Draga, 👉 Chief…
- S6:E8 - Felix Klingborg - Travel Support Europe · 32 minJames and Tom are joined for a lively chat with Felix Klingborg from Travel Support Europe, who has been on a mission to turn customer service upside down - in a good way! Felix…
- S6:E7 - Jennifer Milton - Compass Point Assist · 41 minThis week James and Tom chat to Jennifer Milton of Compass Point Assist! Jennifer is an American, living in Bavaria (Germany) and hasn't long founded Compass Point Assist. We…
- S6:E6 - Tom Hienckes - European Air Ambulance · 39 minA fun episode where Tom and James speak to Tom Hienckes from European Air Ambulance...surprisingly all about the world of air ambulance! We learn about the company's history and…
- S6:E5 - Emerson De Luca - FIAT-IFTA · 46 minThis week Tom and James talk to Emerson De Luca in his role as Executive Secretary of FIAT-IFTA. Most of the industry knows Emerson from his role at Albin International, but this…
- S6:E4 - Kristin Toth - On Call International · 36 minKristin Toth of On Call International joins Tom and James for a thoughtful conversation on the realities of the global assistance world - from resilience under pressure to the…
- S6:E3 - Serge Avice du Buisson, Falck Global Assistance · 40 minAn insightful conversation with Serge from Falck Global Assistance in the US about the evolving world of assistance. We explore where the industry is headed, diving into Serge’s…
- S6:E2 - Annick Breton, Alliance International Medical Services · 37 min · Season 6 Episode 2We talk to Annick, from AIMS. We learn all about the company's diverse services and Annick's background and history in the industry. We also learn all about AIMS's ongoing and…
- S6:E1 - Louise Heywood, IAG · 38 minA very fun chat with a guest many of our listeners will already know. Louise Heywood shares everything you could want to know about the International Assistance Group. We talk…
- S5:E10 - Les Davis, Gouda International · 31 min · Season 5 Episode 10We chat to Les Davis, the former Brit ex-pat, working for Gouda International in Utrecht. A slightly roaming and very enjoyable conversation about the company, Les's story and…
