Shownotes
This week James and Elliot are joined by Amy Brown, Founder of Authenticx.
We hear all about Amy's background in assistance and her journey, as a "non-techie", creating an AI company. Authenticx was founded to help contact centres review all of their touch points - whether via phone or text - to identify trends, areas for improvement, and to provide valuable data to stakeholders.
Amy is a fantastic guest and we hear all about Authenticx's offering, impact and future.
We hope you enjoy!
Website: podcasters.spotify.com
