Fix the Process Before the Technology

Back in 1995, Bill Gates wrote that automation applied to an inefficient operation will magnify the inefficiency. Thirty-one years later, we're still learning that lesson, only now the shiny new technology is AI. In this episode of Business Analysis Live!, host Susan Moore sits down with Oge Nwachukwu, business analysis consultant, trainer and author, to talk about why the process must come first, whatever technology you're bringing in.We also dig into listener questions on convincing the business, uncovering knowledge that lives in people's heads, using governance as a stage gate, and why…