Collecting Thoughts
by C&R Software
Latest episode
Collections is now a CX channel
Collections is now a CX channel
About this podcast
Collecting Thoughts, brought to you by C&R Software, uncovers the cutting edge approaches and technologies used by businesses that are achieving real results through humanized collections and recovery processes.
Episodes
The newest 20 of 49 episodes
- Collections is now a CX channel · 3 minToday's customers expect more from their banks, especially when it comes to collections. In this podcast, C&R Software's Nags Odedra and Jeremy Russell give a quick taste of how…
- The EU AI Act, compliance, and digital first collections · 17 minThis episode of Collecting Thoughts explores the intricate balance between rapid AI advancement and strict EU regulatory requirements including the EU AI Act. Banks face growing…
- Why telcos need data driven collections · 16 minThis episode of Collecting Thoughts explores why telecommunications companies must embrace data-driven collections. With churn rates keeping telco executives up at night, the…
- A guide to digital transformation in collections · 16 minThis episode of Collecting Thoughts dives into the complexities of digital transformation in collections. Facing the challenge of upgrading systems while maintaining operational…
- Collections on the path to financial wellness · 17 minIn this episode of Collecting Thoughts, we explore the transformation of collections from a system of enforcement to a driver of financial wellness. We dive into how AI-native…
- AI turns collections into a loyalty opportunity · 16 minThe rise of fintechs and digital banks is heightening the competition for legacy players. This episode explores how AI native collections offer the opportunity to turn…
- Configuring global debt collections for compliance and efficiency · 14 minMany collections teams still depend on a patchwork of legacy systems and manual processes, limiting automation and reducing cross‑border data visibility across subsidiaries. This…
- AI orchestration: The future of collections in Thailand and beyond · 15 minAI adoption is accelerating across Thailand’s financial sector: nearly 18% of organizations have already implemented AI, and more than 70% plan to follow. In this episode of…
- Augmentation, not replacement: A humanized approach to AI in collections · 13 minIn this episode of Collecting Thoughts, we explore the evolving role of AI in the collections industry, focusing on a humanized approach that enhances rather than replaces the…
- Key Trends and Challenges in Collections for Canadian Banks in 2026 · 13 minIn this episode of Collecting Thoughts, we delve into the pressing trends and challenges facing Canadian banks in the collections landscape of 2026. With household debt levels…
- Transforming bank collections: Balancing AI innovation with legacy system realities · 13 minIn this episode of Collecting Thoughts, I explore the complexities of integrating AI into bank collections while managing the challenges posed by legacy systems. Many financial…
- The rise of agentic AI in collections strategy · 9 minIn this episode of Collecting Thoughts, we dive into the fascinating world of agentic AI and its implications for collections teams. I explore what sets agentic AI apart from…
- Navigating Digital Collections in European Auto Finance · 11 minIn this episode of Collecting Thoughts, we dive into the pressing challenges and opportunities within the European auto finance market. As delinquencies rise and regulatory…
- Winning Strategies for Today's Collections Teams · 4 minIn this episode of Collecting Thoughts, I explore Winning Strategies for Today's Collections Teams. We delve into how artificial intelligence and digital transformation are…
- Enhancing Revenue Cycle Efficiency · 14 minIn this episode, Christina is joined by Erica Lannan, the Director of Revenue Cycle Management at Jerns Healthcare. With over 17 years in the healthcare industry and 15 years in…
- How Relationship Building Shapes Loan Servicing · 16 minIn this episode, Christina is joined by Asia Edwards, the Senior Director of Loan Servicing at NFF, a national community development financial institution (CDFI). With a rich…
- Women Supporting Women in Credit · 15 minIn this episode, Christina is joined by Deana Reynolds, the Director of Credit at EDGES Electrical Group. Deana brings nearly two decades of experience in the credit industry…
- Revolutionizing B2B Collections Through Customer-Centric Strategies · 11 minIn this episode, Christina is joined by Nick Wallpe, the Director of Credit and Collections at TACT Food Services division. With over two decades of experience in the B2B…
- How Data and Metrics Transform Credit Union Collections · 20 minIn this episode, Christina is joined by Steven Epling, a seasoned collection senior leader with nearly two decades of industry experience. Steven's unique journey from teaching…
- How AI and Automation Are Transforming Debt Collection Practices · 16 minIn this episode, Christina is joined by Eric Madison, the Director of Billing and AR Services at VSP Vision. With extensive experience spanning over 15 years in the financial…
