About this podcast
The Consumer Friend is a fun twist on Consumer Rights, aiming to train people on what their rights are when buying goods, services and digital content. www.ConsumerFriend.org.uk was started in July 2022 by a small team of Trading Standards professionals who passionately believe that understanding your rights is key to getting a better deal for everyone. A new podcast will be released every two weeks talking about an individual topic. Please let us know what you would like to hear about.
Episodes
The newest 20 of 51 episodes
- BONUS - WATT COULD GO WRONG · 25 min · Season 4 Episode 13Episode Title: Bonus Episode – The Hidden Dangers of E-Bike and E-Scooter Release Date: 3 March 2025 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Geraldine Cosh –…
- Keanu Reeves Is Not In Love With You - Becky Holmes · 42 min · Season 4 Episode 12Episode Title: Exploring Romance Fraud with Becky Holmes Release Date: 24 Feb 25 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest: Becky Holmes – Author of Keanu Reeves Is Not…
- LoveSaid: Understanding Romance Fraud · 35 min · Season 4 Episode 11Release Date: 10 Feb 25 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Anna Rowe – Founder of LoveSaid and Catch the Catfish, romance fraud awareness campaignerEpisode…
- Understanding Ombudsman Services with The Ombudsman Association · 34 min · Season 4 Episode 10Episode Title: The Role of Ombudsman Services with Donal Galligan Release Date: 27 Jan 25 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Donal Galligan – Chief Executive…
- Understanding Behaviour wiith Vic O’Farrell · 36 min · Season 4 Episode 9Release Date: 13 Jan 2025 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Vic O’Farrell – Behavioural and Personality Expert, Founder of Queen of Behaviours Episode…
- Top 5 Trading Standards Consumer Issues with Jemma Cox · 46 min · Season 4 Episode 8Release Date: 23 Dec 24 Host(s): Adam Carter Louise Baxter MBE (LouBax) Guest(s): Jemma Cox – Trading Standards Officer, Chartered Trading Standards Institute Lead Officer for…
- GAMECHANGER – Empowering Renters and Landlords · 27 min · Season 4 Episode 7Episode Title: Simplifying Housing Issues with Jennifer Harris from Tenancy Deposit Scheme Release Date: 9 Dec 24 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Jennifer…
- The power of language - STOP BLAMING VICTIMS · 43 min · Season 4 Episode 6How our language is blaming fraud victims Release Date: 25 Nov 2024 Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Dr. Elisabeth Carter – Associate Professor at Kingston…
- Battling Rogue Traders: Licence to Build · 38 min · Season 4 Episode 5Protecting Consumers from Rogue Builders Host(s): Adam CarterLouise Baxter MBE (LouBax)Guests: Sara Griffiths – Consumer advocate and victim of rogue building practicesSam…
- Understanding Human-Centric Communication · 38 min · Season 4 Episode 4Modern Communication with Nick Looby Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Nick Looby – Modern communication specialist, keynote speaker, TEDx presenter, and…
- You Don't Own Me – Understanding Domestic Abuse · 37 min · Season 4 Episode 3Championing Survivors with Lucy Wade from You Don't Own Me Host(s): Adam CarterLouise Baxter MBE (LouBax)Guest(s): Lucy Wade – Founder of You Don't Own Me (YDOM), a platform for…
- Citizens Advice: Supporting Communities and Navigating Consumer Issues · 34 min · Season 4 Episode 2Release Date: 30/09/24 Host(s): AdamLouise (LouBax)Guests: Jon Walters – Senior Service and Contract Manager, Citizens AdviceJudith Wood Archer – Senior Delivery Director…
- WTF! - What the Fraud! · 44 min · Season 4 Episode 1In this episode, Adam and Louise sit down with Paul Maskall, a leading expert in fraud prevention, to discuss the emotional response to fraud. They explore why people often think…
- Season 4 - Teaser · 6 min · Season 4 Episode 13A quick look at whats going to be coming up in season 4 of the all new Consumer friend Podcast. This season is going to be slightly different, each pod will have a special guest…
- Ask the team - Season 3 higlights · 26 min · Season 3 Episode 12Adam and Lou are back for the final episode in season 3. Lou answers a few questions that have come in from consumers over the last couple of months, a few around second hand…
- Your data! Where does it go? · 34 min · Season 3 Episode 11Adam and Lou are joined by James Walker, a consumer champion who has developed tools to help people understand and exercise their rights. How does your data get moved around the…
- Consumer vulnerability - NICE report · 30 min · Season 3 Episode 10Following the publication of the latest report by Nice on Consumer Vulnerability, Adam and Lou discuss the report and why businesses should sit up and pay attention! Send us Fan…
- Media literacy - critical thinking · 34 min · Season 3 Episode 9Finally, the episode only Adam has been asking for! Media literacy is fast becoming one of the most important skills us humans can have. we are now bombarded with more media than…
- Fraud and Scams · 34 min · Season 3 Episode 8Louise celebrates her leap year (actual) birthday with a special fraud and scams podcast, something Louise and Adam spend their day jobs doing (Not committing fraud and scams…
- Protect Your Smile - teeth whitening, the dangers · 30 min · Season 3 Episode 7In this episode, Adam Carter and Louise Baxter MBE talk about the dangers of in home teethe whitening kits bought on the internet and introduces their #ProtectYourSmile or…
