Consumer Hacks with Wendy Knowler
East Coast Radio - Catch Up
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Keep your cool, and your cash
Keep your cool, and your cash
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Know your rights as a consumer. ECR’s Consumer Watchdog, Wendy Knowler, is giving us daily consumer tips to help empower you as a consumer. Here are the latest Consumer Hacks with Wendy Knowler.
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- Keep your cool, and your cash · 1 dkSummer's on its way, and so is a lot more aircon use. Australia's consumer organisation CHOICE says your aircon should be set no more than 8°C cooler than it is outside. So on a…
- Declined at the till? Believe the machine, not your phone · 1 dkYou pay by card, your phone pings with a notification from your bank confirming the payment, but the cashier says it didn't go through and asks you to pay again. Who's right?…
- Had an op? Your first check-up should be free · 1 dkHaving an operation? Then ask this before you go under: when is my post-op check-up, and will I pay for it? According to the Council for Medical Schemes, a surgeon's fee for an…
- Proof of address, not proof of spending · 1 dkWhen a company asks for your bank statement as proof of address, all it needs is the top bit: your name and address. Yet a Cape Town man trying to buy a car from We Buy Cars was…
- "Potential winner" doesn't mean you've won · 1 dkA woman was excited to hear she was a potential winner in a competition after buying the qualifying products. But during verification, the company found she'd bought them…
- Selling your home? Tell your bank first · 1 dkWhen you sell, your bond has to be cancelled. A buyer can't take ownership while your bank still has a claim over the property. But this is what catches people out. If you…
- Where there's no will, there's a formula · 1 dkTwo thirds of us don't have a will. That’s what emerged from legal insurance company LAW FOR ALL’s recent survey of 1800 South Africans. And plenty of us are wrong about what…
- "Duty-free" doesn't mean charge-free · 1 dkA listener imported a car radio and got a R412 bill from the clearing agent. Car radios are duty-free, he says, so what's this for? Here's the thing. Duty-free refers to one…
- Never let anyone talk you out of claiming · 1 dkA security company employee reverses into your stationary car in his response vehicle and admits fault. Surely the company or its insurers should pay for the repairs, not your…
- Buying a car privately? Beware - you have no safety net · 1 dkA woman bought a car from a private seller six months ago. It has given her serious trouble ever since, and the seller's answer is one word: voetstoots. He's right. Voetstoots…
- Never say "yes, that's my debt" · 1 dkA debt collector phones about an old account you'd forgotten. Before you say a word, work out when you last paid anything on it, or when you last admitted it was yours. If…
- Check the name on the ticket. Every letter · 1 dkBrett of Durbanville watched his son be refused boarding at check-in because his surname had been left off his ticket. The travel agency couldn't fix it there and then. Their…
- That “diagnostic fee” has to be flagged first · 1 dkKyle of KZN handed in his drone for a quote. He heard nothing for over a week, then discovered it had already been shipped off to a third party for repair. When the invoice came…
- The price on the shelf is the price you pay · 1 dkSome shops add a fee when you pay by card, or refuse card payments under a certain amount, such as R50. The National Consumer Commission is warning traders, spaza shops in…
- Too small to fight is not a thing · 1 dkWhen a company owes you a few hundred rand and simply stops replying, most people give up. That's what they are banking on. A Cape Town doctor who lost R680 on an undelivered…
- Airbags are not the expensive part · 1 dkCarmakers leave side and curtain airbags out of their base models here because legally they don't have to, not because the airbags cost a fortune. Global NCAP's Alejandro Furas…
- That airline credit is on a clock · 1 dkWhen an airline refunds you into a wallet or a voucher instead of your bank account, that money usually has an expiry date. With Lift it's 12 months. A Cape Town man lost R3 090…
- The visa nobody warns you about · 1 dkA South African couple was refused check-in at Auckland airport a few months ago for their flight home. The reason: their layover in Perth on the return leg was longer than eight…
- Which Starlet are you driving? · 1 dkToyota quietly replaced the Starlet in September 2025 with a version carrying four extra airbags: side and curtain ones. More than 20 000 of the older two-airbag cars had already…
- Two minutes before you buy a car · 1 dkBefore you buy any new car, go to globalncap.org and check whether that South African model has been crash tested and what it scored. It's free and it takes two minutes. South…
