Avoid an Us Versus Them Mentality

"Employees will do what you want if you have the guts to tell them what you want."
Episode Chapters
[01:36] When Locations Become Rivals
[02:22] Setting Clear Expectations for Teamwork
[04:00] Protecting a Consistent Customer Experience
[06:59] Addressing Divisive Behavior Directly
[09:38] Connecting Teams Across Multiple Locations
It doesn't take long for an "us versus them" attitude to develop between departments, locations, or even coworkers. What starts as a few frustrated comments can eventually make people forget they're all working for the same organization.
A listener asks Lee Cockerell how to handle a growing divide between two business locations. Throughout Lee's career as a leader with Disney, Marriott, and Hilton he managed multiple teams and locations. In this episode, he shares stories that show why leaders can't simply hope the tension goes away. Setting clear expectations can bring everyone back to a shared purpose.
There are several practical ways Lee see success in keeping teams connected. From pre-shift meetings to short recorded messages that help employees hear the same information, the bottom line is that people want to hear from their leader, no matter where they work. Building relationships should come before making big changes.
Read my blog for more from this episode.
Resources
CockerellStore.com
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Jody Maberry
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