Jakson kuvaus
"When you know more, you'll see more, you'll do more, and you'll be able to execute better."
Read Lee's blog for more from this episode.
Episode Chapters
[00:53] Why the Little Details Matter
[02:21] Learning High Standards in Hospitality
[05:08] Disney's Commitment to Every Detail
[07:18] Moving from verage to Excellence
[09:11] Experience Your Business as a Customer
Two burned-out hallway lights were enough to make Jody Maberry reconsider eating at a hotel restaurant. Why? Because after years of conversations with Lee Cockerell, he's learned that the little things can tell you a lot about how a business operates.
In this episode, Lee shares how working at Hilton, Marriott, and Disney taught him to notice the details that shape a customer's experience. Seemingly small decisions can quickly add up, such as the way a guest is greeted to the consistency of a meal.
There are a number of practical ways to look at your own business with fresh eyes. Lee suggests walking your operation and experiencing it as a customer. Once you start paying attention, you'll be surprised by how many opportunities to improve are right in front of you.
Resources
CockerellStore.com
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Jody Maberry
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
Sivusto: disneymagic.libsyn.com