Show notes
AI shopping agents are about to rewrite the rules of retail, and the scary part is simple: your brand can lose without ever getting a chance to persuade a human. We dig into that reality with Talbott Roche, CEO and president of Blackhawk Network, and it quickly becomes clear why “gift cards and kiosks” is an outdated way to think about what Blackhawk actually does. Under the hood, this is branded payments infrastructure operating at global scale, built to connect consumers and brands with les...
Website: customerland.net
