Customerland
by mike giambattista
Latest episode
When Content Becomes Code Who Controls Quality
When Content Becomes Code Who Controls Quality
About this podcast
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
Episodes
The newest 20 of 164 episodes
- When Content Becomes Code Who Controls Quality · 40 min · Season 4 Episode 16Hitting “publish” used to feel routine. Now, when a prompt writes the first draft, that button can feel like a gamble. We sit down with Matt Blumberg, CEO of Markup AI, to talk…
- Stored Value Meets Agentic Commerce · 44 min · Season 4 Episode 15AI shopping agents are about to rewrite the rules of retail, and the scary part is simple: your brand can lose without ever getting a chance to persuade a human. We dig into that…
- Gift Cards Are Becoming Branded Currency And That Changes Loyalty · 49 min · Season 4 Episode 14Gift cards look simple from the outside, but the machinery behind them is turning into one of the most useful building blocks in modern rewards and fintech. We talk with Alex…
- How Target Designs Trustworthy Shopping Across Every Touchpoint · 34 min · Season 4 Episode 13Shopping is turning into a conversation, and that changes what “good UX” even means. We sit down with Purvi Shah, Senior Vice President, User Experience at Target, to unpack how…
- What If Customer Loyalty Starts After Checkout · 36 min · Season 4 Episode 12The sale isn’t the finish line. It’s the moment you hand your relationship to shipping networks, support queues, return policies, and whatever happens when a real human has a…
- Emotional Loyalty In 2026 · 29 min · Season 4 Episode 11Loyalty isn’t a punch card anymore, and it definitely isn’t just repeat purchases. We’re chasing a tougher standard: loyalty of choice. That’s the kind of customer loyalty that…
- What If Your Fastest Growth Lever Is Inclusion · 35 min · Season 4 Episode 10A retailer can spend millions driving traffic to a website and still quietly shut out customers at the exact moment that matters most: browsing, adding to cart, and checkout…
- Customer AI, Not A Call Center · 41 min · Season 4 Episode 10“Deflection is dead” is a bold claim, but after this conversation it’s hard to argue. I’m joined by Pasquale DeMaio, VP of Amazon Connect Customer at AWS, to talk about why the…
- How Retail Media And Loyalty Connect In Store · 40 min · Season 4 Episode 9Your next grocery “deal” might not be a discount at the register and that’s exactly why it works. We sat down with Sean Turner, co-founder and CTO of Swiftly, to unpack the real…
- From Workflow To Blueprint: How Pega Reimagines Processes · 38 min · Season 4 Episode 8What if AI could design your business in minutes—and still pass audit? We sit down with Pega CEO Alan Trefler to unpack how Blueprint uses generative AI to reimagine complex…
- The New Rules Of Subscriber Loyalty · 36 min · Season 4 Episode 7Want proof that churn isn’t the end of the story? We sit down with Recurly’s Chief Product Officer, Priya Lakshminarayanan, to explore how pause states, micro subscriptions, and…
- Designing Trustworthy AI For Real Customers · 33 min · Season 4 Episode 6Customers don’t churn all at once—they leave through a thousand small cuts. We sit down with Katie Costanzo, President of CX at CSG, to unpack how leading brands are closing…
- Building A Resilient Career While AI Rewrites The Rules · 35 min · Season 4 Episode 5What if the antidote to career burnout isn’t a new job, but a new structure? We sit down with Ruth Stevens - B2B marketing veteran, educator, and globe-trotting “academic…
- Your Average Shopper Doesn’t Exist · 30 min · Season 4 Episode 4Shoppers aren’t average anymore—and our stores shouldn’t be either. We dig into why treating each location as a living ecosystem beats blanket strategies, especially when…
- Coaching AI, Leading Humans · 44 min · Season 4 Episode 3Forget churning out more content; the real advantage now is coaching intelligent systems to deliver work that still feels unmistakably human. We sit down with Johann Wrede, CMO…
- Trust, Agents, And The Future Of Work · 31 min · Season 4 Episode 2The excitement around agentic AI is loud, but the real story starts where hype meets accountability. We sit down with Eric Karofsky, CEO of Vector HX, to separate narrow task…
- Sensorized Stores, Smarter Retail · 32 min · Season 4 Episode 52The future of retail isn’t just about shiny tech on the sales floor; it’s about the unseen engine that makes every experience feel effortless. With Verizon Business’s Katie…
- Retailers Can Now Sense, Predict, And Act In Real Time · 43 min · Season 3 Episode 51What happens when retail stops waiting for shoppers to arrive and starts responding to every signal in real time? We dive into a candid, practical look at how AI is reshaping the…
- Smart Carts, Real Revenue · 34 min · Season 3 Episode 50A grocery cart that acts like a high-performing media channel sounds bold, until you hear how it actually works. We sit down with Yaniv Zukerman, CMO at Cust2Mate, to unpack how…
- How AI Loyalty Transforms Grocery And Retail · 25 min · Season 3 Episode 49The most valuable loyalty program isn’t a points card—it’s a living system that knows each shopper, adapts in real time, and proves it can drive incremental spend. We sit down…
