S1E5 - Tom Webbink - Digital evolution in customer care

In this episode, Tom Webbink, a seasoned manager, and consultant, shares his experience in sales, after-sales, customer journeys, customer experience, customer contact, field service, and related service environments. Over the years, he has worked with service and after-sales organizations—both in-house and with external suppliers—across Europe, the Americas, Asia, and Africa, gaining a broad range of insights.

Tom has experience in project management, operational leadership, and managing financial and performance responsibilities. He is skilled in root-cause analysis and problem-solving…