About this podcast
The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
Episodes
The newest 20 of 305 episodes
- Tom Druzynski: Why 90% Video MPI Adoption Isn't Enough · 25 minTom Druzynski runs service for one of the biggest dealer groups in New York State. As Director of Service Operations at West Herr Automotive Group, he leads more than 650…
- Amberly Allen: The $110 Million Problem With Dealer Payments · 23 minAmberly Allen, Managing Partner of Priority Commerce Automotive, built Dealer Merchant Services from a bootstrapped startup into a company serving more than 1,100 dealerships…
- Ed Roberts: 30,000 Mobile Service ROs and No Tech Shortage · 21 minEd Roberts has spent 35 years in automotive retail and runs one of the most closely watched service operations in the country. As GM and COO of Bozard Ford Lincoln in St…
- Mike Steinmetz: How Dealerworks Is Cutting Payment Costs and Saving Time for Dealers · 20 min · Episode 301Mike Steinmetz went from New York actor to one of automotive’s go-to payments experts, spending 12 years inside dealerships fixing how they get paid. Today he’s the CEO of…
- Dean Martin & Richard Lupo: How AI Smart Glasses Are Boosting Service Approvals · 20 min · Episode 300Dean Martin is VP of Marketing at Affinitiv, one of the first automotive software companies to connect its MPI platform directly to Meta AI glasses, and Richard Lupo, Fixed…
- Erik Zuniga: How ALLDATA Is Getting AI Right for Technician Diagnostics · 16 minEric Zuniga works with dealerships across North America on fixed ops strategy, technician productivity, and technology. As vertical business manager for dealerships at ALLDATA…
- Tyler Stephens: How Dealers Can Modernize Last-Mile Parts Delivery · 15 min · Episode 298Tyler Stephens of Elite EXTRA, an Epicor solution offering industry-leading last-mile logistics software, reveals how dealership parts delivery is quietly costing fixed ops…
- Kaylee Felio: How to Reduce Obsolescence in Your Parts Department · 14 min · Episode 297Kaylee Felio spends her days inside the numbers of parts departments, helping managers fix the one line item that quietly bleeds profit all year long. As Sales & Marketing…
- Paul Elliott: The Dealership Mistakes That Turn Into Expensive Claims · 20 min · Episode 296Paul Elliott leads the dealer practice group at Insurance Office of America, where his team has placed over $35 million in premium protecting more than 350 franchised and…
- Dave Anderson: The Scheduling Fix Behind a 20-30% Revenue Increase for Dealers · 20 min · Episode 295Dave Anderson is the CEO & Co-Founder of Evenflow AI, a scheduling platform that's syncing in real time with dealership DMS systems and posting 20-30% revenue jumps for the…
- Andrew Lee: How Alpha Drive AI Beat a Traditional BDC · 20 min · Episode 294Andrew Lee has spent 30 years inside the phone lines of dealership service departments, not in a tech lab. He's the Sales VP at AlphaDrive AI, a company started in 1993 by a…
- Tej Soni: How This AI Could Recover up to $10K a Month in Lost Service Revenue · 17 min · Episode 293Tej Soni has spent nearly 25 years building technology for the auto industry. As CEO of Frog Data, he's the mind behind Fixed Ops Velocity, the platform dealers can't stop…
- Matt Leone: How DriveCentric Connects Sales and Service to Recover Lost Profit · 20 min · Episode 292Matt Leone is CEO of DriveCentric, the engagement platform trusted by dealerships nationwide to run their CRM, and he's spent years watching dealers lose money in the exact same…
- Robert Wooden: The Blind Spot Costing Dealers Warranty Dollars · 17 min · Episode 291Robert Wooden has spent 40 years inside dealerships, the last 30 building the technology and software behind them. He's the founder of Fixed Ops Intel, now in its 29th year with…
- Misty Tippets: The #1 Reason Dealerships Buy AI and Get Nothing From It · 18 min · Episode 290One dealer cut their service BDC from six people to two. Same call volume. Same revenue. The only thing that changed was who was answering the phone. Misty Tippets, Senior…
- Erik Zuniga: Why Your Dealership Is Invisible to Today's Car Buyer · 11 min · Episode 289Eric Zuniga is a fixed operations strategist and industry veteran with ALLDATA, the company that has been at the center of dealership technology evolution for over 40 years. From…
- Gabe Schiffer: From $500K to $1M in 60 Days with Siro AI · 16 min · Episode 288Gabe Schiffer is the Customer Success Manager, Siro AI, the platform quietly reshaping how fixed ops teams communicate, coach, and close. Gabe works directly with dealerships and…
- Melissa Terrell: You're Losing Service Customers To Reviews You Haven't Read · 17 min · Episode 287Melissa Terrell is one of the automotive industry's leading voices on reputation management and customer intelligence. At Widewail, a platform born from within the auto industry…
- Kim Saylor: What CDK's 2026 Service Advisor Report Reveals About Your Dealership · 13 min · Episode 286Kim Saylor is Senior Director of Product Marketing at CDK Global, the industry's leading dealership technology provider. With deep expertise in fixed operations and consumer…
- Chase Southwick: How Northwood Students Run America's Biggest Outdoor Auto Show · 19 min · Episode 285Chase Southwick is the 63rd General Chair of the Northwood University International Auto Show, the largest outdoor new car auto show in the United States. A student at Northwood…
