Show notes
Tom Druzynski runs service for one of the biggest dealer groups in New York State. As Director of Service Operations at West Herr Automotive Group, he leads more than 650 technicians across 40-plus stores in Rochester, Buffalo, and Syracuse. His shops write north of 50,000 repair orders a month, and close to 90% of them go out with a video multi-point inspection attached. So when Tom says some of your most reliable work is about to disappear, it’s worth hearing why. Over-the-air programming i...
