Tales From The Cube
de Cliff Tooher
Dernier épisode
Tales From The Cube - EP26004 - Call Centre Green Flags—and Red…
Tales From The Cube - EP26004 - Call Centre Green Flags—and Red…
À propos de ce podcast
This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre.
Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world.
In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.
Épisodes
Les 20 épisodes les plus récents sur 47
- Tales From The Cube - EP26004 - Call Centre Green Flags—and Red Flags: How to Read the Job Ad, Ace the Interview and Avoid a Bad Workplace · 39 min · Saison 3 Épisode 26004Finding a job in a call centre today can and does sometimes seem like sifting through sludge. There are a lot of centres that are pretty looking on the outside, but on the inside…
- Tales From The Cube - EP26003 - Outsourced Voices: How Indians Impact North American Call Centres · 21 min · Saison 3 Épisode 26003In this episode I speak to the impacts of Indians who are working as frontline and managerial staff in call centres. The image, stereotypes, and their business style all have…
- Tales From The Cube-Episode 26002-Offbeat Call Centres · 10 min · Saison 3 Épisode 26002There are a lot of call centres that handle an unusual assortment of calls. These range from things like whoopee cushions to specialized services for the hearing impaired. This…
- Tales From The Cube - EP26001 - Cookie / Temp Call Centres · 33 min · Saison 4 Épisode 26001In this episode I cover two topics. Cookie-cutter call centres and temporary workers. There is a significant rise in the number of temp workers working in call centres and many…
- Tales From The Cube - EP25007 - Scheduling Models · 13 min · Saison 3 Épisode 25007This episode is about scheduling models, how they work, and what types of call centres and agents might benefit from their implementation.
- Tales From The Cube - EP25006 - Bizarre Management Tactics · 25 min · Saison 3 Épisode 25006Have you ever had to do a happy dance before your shift, attended weird meetings where you had to do chants, or gotten a chocolate bar for hitting a target? Some call centres are…
- Tales From The Cube - Episode 25005 - Having Fun At Work · 12 min · Saison 3 Épisode 25005Having fun at work is normal. In any workplace but, in call centres especially, having fun on the job is a healthy exercise. In this episode, I go over some ideas about having…
- Tales From The Cube - Episode 25004 - Effects Of Tariffs On Call Centres · 11 min · Saison 3 Épisode 25004This episode explores the challenges facing operators of call centres worldwide regarding tariffs.
- Tales From The Cube - EP25003 - Starting A Call Centre Part 3 · 10 min · Saison 3 Épisode 25003The last in the series, this episode briefly explores renting space and building a call centre or buying space and building from the ground up. I sourced much of the material for…
- Tales From The Cube - Episode 25-002 Part 2 Starting A Call Centre · 25 min · Saison 3 Épisode 25002Part 2 of the series, Starting a Call Centre. This talk is about starting a virtual call centre. The things needed to set one up and what a person would face building out such a…
- Tales From The Cube-EP25-001 -Starting A Call Centre Part 1 · 9 min · Saison 3 Épisode 25001This is a series of episodes speaking to starting up a call centre from the ground up.
- Special Episode Tales From The Cube - Night Before Christmas · 4 min · Saison 1 Épisode 99999This short episode features a special redo version of A Visit From Saint Nicholas, or more well known as the Night Before Christmas. It has a twist as it is based on the call…
- Tales From The Cube - EP24007 - Corrective Actions · 14 min · Saison 2 Épisode 24007Corrective actions are intended to enhance performance and correct mistakes made by staff. They can be used to induce positive behavior and adherence to best practices and…
- Tales From The Cube - Episode 24-006 - Call Centerss, Modern Day Sweatshops??? · 18 min · Saison 2 Épisode 24006Call centres are critical to many companies as they provide a critical link between companies and their clients. Whether they are business clients or consumers. However, there…
- Tales From The Cube - Ep 24-005 - Call Centre Analysts · 20 min · Saison 2 Épisode 24005In this episode, I explain what a Call Centre Analyst does and what it takes to do the job. Typically, they work in the background, analyzing data and creating reports for…
- Tales From The Cube - Episode 24-004 - Avoiding Awkward Conversations In Call Centres · 11 min · Saison 2 Épisode 24004This short episode features some tips for avoiding awkward conversations with colleagues in call centres. These tips can also apply to any workplace. But, call centres present a…
- Tales From The Cube - Episode 24-003 - Training · 33 min · Saison 3 Épisode 24003This episode is about training and what to expect during the training and onboarding experience.
- Tales From The Cube - Episode 24-002 - Bad Behavior On Calls · 26 minThis episode is about handling calls that are very difficult in nature. Centre staff today have seen a significant rise in bad behavior on calls from customers. Ranging from…
- I Am Back · 13 min · Saison 3Recently I had to take some time away due to medical and also the death of my wife. I am now restarting to add new content to all my channels, I wanted to start with a bit of an…
- Tales From The Cube - Episode 24-001 - Odd Questions And How To Handle Them · 15 min · Saison 3 Épisode 24001This episode features actual questions that are funny and a bit off the wall. Also, I explain how you should handle them. Welcome to SEASON 3
