Show notes
Fix the Process Before You Change the Tool On the Growth Notes Podcast, Frazier continues a Toyota-themed lesson focused on improving business systems by starting with process before technology. He argues that people often jump from vendor to vendor—especially with CRMs—when the real issue is usually a broken or unclear process, not the tool itself. Frazier warns against letting a platform dictate how you work and urges listeners to define the end goal and what they’re trying to solve before...
