Humanizing Healthcare
by Fidelum Health
Latest episode
Applying Social Science to Improve Patient Experiences at Mayo Clinic
Applying Social Science to Improve Patient Experiences at Mayo Clinic
About this podcast
Humanizing Healthcare is dedicated to sharing insights and best practices to make healthcare more human and fulfilling for all. With healthcare innovators and thought-leaders, we discuss how to better support everyone in the healthcare ecosystem: clinicians, patients, families, and the broader care team, to deliver experiences and outcomes that inspire lasting relationships.
Episodes
The newest 20 of 48 episodes
- Applying Social Science to Improve Patient Experiences at Mayo Clinic · 35 min · Season 1 Episode 41What if some of the most important drivers of patient experience are missing from traditional healthcare surveys? In this episode of Humanizing Healthcare, host Chris Malone…
- Turning Patient Experience Into Meaningful Change · 44 min · Season 1 Episode 40In this episode of Humanizing Healthcare, Chris Malone talks with Steve Meth, Vice President and Chief Patient Experience Officer at Johns Hopkins Medicine, about how healthcare…
- The Power of Relationships in Humanizing Healthcare · 35 min · Season 1 Episode 39In this episode of Humanizing Healthcare, we sit down with Michelle Brady, Director of Patient Experience and Relationship-Based Care at MyMichigan Health, to explore why strong…
- The Ripple Effect & Restoring Humanity in Healthcare · 36 min · Season 1 Episode 38In this episode of Humanizing Healthcare, we sit down with Dr. Todd Otten—board-certified family physician, co-author of Ripple of Change, and Executive Producer of the new…
- Reducing Friction in Healthcare Experiences I Jennifer Carron · 36 min · Season 1 Episode 37In this episode, we talk with Jennifer Carron, Patient Experience Officer at BJC HealthCare about reveals how one of the Midwest's largest health systems is rethinking care from…
- The Future of Human Experience in Healthcare | Jason Wolf · 41 min · Season 1 Episode 36In this episode of Humanizing Healthcare, we sit down with Jason Wolf, President and CEO of the Beryl Institute, to mark three years of the podcast and take stock of where the…
- Humanizing Healthcare at Scale at CommonSpirit Health | Camille Haycock · 25 min · Season 1 Episode 35In this episode of Humanizing Healthcare, we speak with Camille Haycock— Senior Vice President and Chief Patient Experience Officer at CommonSpirit Health — about what it…
- What Healthcare Leaders Miss When They've Never Been the Patient | Stephanie Abbott · 28 min · Season 1 Episode 34In this episode of Humanizing Healthcare, we speak with Stephanie Abbott — author, speaker, and former Chief Experience Officer — about what healthcare leaders miss when they've…
- Adopting Patient-Centered Outcome Measures with ICHOM CEO Jennifer Bright · 40 min · Season 1 Episode 33In this episode of Humanizing Healthcare, we speak with Jennifer Bright, CEO of International Consortium for Health Outcomes Measurement (ICHOM), about what healthcare value…
- Delivering Person-Centered Care at Pacifica Salud w/ Rafael Cohen · 34 min · Season 1 Episode 32We are pleased to share a new episode of Humanizing Healthcare featuring Rafael Cohen, Chief Executive Officer at Pacifica Salud Hospitals. In this conversation, Rafael shares…
- Patient Experience Agility: Preparing for Disruption & Change w/ Dwight McBee · 38 min · Season 1 Episode 31Dwight McBee is back for round two on the Humanizing Healthcare podcast, and we can assure you that you'll want to hear what he’s been up to. As Chief Experience Officer at…
- Transforming Hospitals With Patient & Family Advisory Councils w/ Barbara Lewis · 42 min · Season 1 Episode 30How do we make sure hospitals are truly listening to the people they serve? In this episode, I am joined by Jill Adolphe from Planetree to talk to Barbara Lewis, a powerhouse…
- Laughing in the Face of Illness w/Jeremie Saunders · 34 min · Season 1In this Humanizing Healthcare Live episode, we talk with Jeremie Saunders, Patient Advocate and C-Founder of the SickBoy podcast, about Laughing in the Face of Illness. Recorded…
- The Urgency of Connective Labor & Human Value in the Age of AI w/ Allison Pugh · 34 min · Season 1In this Humanizing Healthcare Live episode, we talk with Allsion Pugh, Professor of Sociology at Johns Hopkins University, about how the Urgency of Connective Labor & Human Value…
- Advocating for Patient Centered Care Through Health Equity w/ Edison Bond · 32 min · Season 1In this Humanizing Healthcare Live episode, we talk with Edison Bond, Chief Experience Officer at Episcopal Health Services, about how they Advocate for Patient-Centered Care…
- What's Next for Patient Experience: Trends, Evidence & Inspiration w/ Dr. Laura Cooley · 39 min · Season 1 Episode 29In this episode of Humanizing Healthcare, I had the pleasure of chatting with Dr. Laura Cooley, Editor-in-Chief of the Journal of Patient Experience. If you care about making…
- Elevating Patient Access & Experiences With AI w/ Lisa Griffin · 36 min · Season 1 Episode 28I am so pleased to introduce Lisa Griffin, the Chief Consumer Officer at University Hospitals. In this role, she leads the organization’s commitment to improving the patient…
- New Innovations in Delivering Person-Centered Eldercare w/ Susan Ryan · 37 min · Season 1 Episode 27What if nursing homes felt more like real homes and actually improved lives? In this episode, we talk with Susan Ryan, CEO of the Center for Innovation, about reimagining…
- The Evolution & Importance of Trust in Healthcare w/ Jennifer Baron · 37 min · Season 1 Episode 26What does it take to rebuild trust in healthcare, especially after it took a hit during the pandemic? In this episode, we talk with Jennifer Baron, Chief Experience Officer at…
- Connecting Care to Higher Purpose at Prime Healthcare w/ Amy Searls · 33 min · Season 1 Episode 25What makes healthcare personal, even in large, fast-growing systems? It’s the power of human connection. In this episode, Amy Searls, Chief Experience Officer at Prime…
