MSPs: Your AI Contracts Are Obsolete

AI is transforming Managed Service Providers (MSPs) from managing technology to managing AI behavior. This episode explains why traditional service design, governance, contracts, and risk models are no longer sufficient for AI-enabled services. Learn how AI impacts ITIL service management, AI governance, MSP liability, ISO 42001, NIST AI RMF, the EU AI Act, and why AI ownership, accountability, and updated contracts are now business-critical.

In this episode, we answer:
How does AI change the nature of IT services and MSP service design?
Why are traditional MSP contracts, governance models…