The ITSM Practice: Elevating ITSM and IT Security Knowledge
by Luigi Ferri
Latest episode
Is Your Security Team Built Around Vendors?
Is Your Security Team Built Around Vendors?
About this podcast
Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals!
Stay Connected:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
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Website: http://www.theitsmpractice.com
Episodes
The newest 20 of 170 episodes
- Is Your Security Team Built Around Vendors? · 14 min · Season 3 Episode 35Is your cybersecurity team built around security capabilities or vendor products? In this episode of The ITSM Practice Podcast, Luigi Ferri explores why CISOs should prioritize…
- Scaling an MSP Without Scaling Headcount · 13 min · Season 3 Episode 33How can an MSP grow revenue without growing headcount at the same rate? In this episode of The ITSM Practice Podcast, Luigi Ferri explores how MSPs can protect margins through a…
- Your SOC Stops at the Firewall. Should It? - Part 2 · 14 min · Season 3 Episode 32What happens when a cyber-physical threat crosses Cybersecurity, Physical Security, Facilities and IT Operations? This episode explores how SOC teams can correlate signals…
- Your SOC Stops at the Firewall. Should It? - Part 1 · 7 min · Season 3 Episode 31Does your SOC really protect the entire business, or does its visibility stop at the firewall? In this episode of The ITSM Practice Podcast, Luigi Ferri explores drone threats…
- ITIL 5: The 6C Model for AI · 15 min · Season 3 Episode 30AI that summarizes an incident is one thing. AI that disables accounts, isolates endpoints and blocks connections is another. In this episode of The ITSM Practice Podcast, Luigi…
- Should Your CMDB Know Your Business Risk? · 20 min · Season 3 Episode 29A critical vulnerability is not automatically a critical business risk. If your CMDB only tells you which server is affected but not the customer, service, contract, SLA, or…
- Is Your Security Stack Too Big? · 14 min · Season 3 Episode 28Is your security stack actually protecting you, or are you just paying for too many tools? This episode looks at security tool sprawl, unused capabilities, overlapping products…
- 24/7 IT Support: Why Coverage Is Not Capability · 12 min · Season 3 Episode 2724/7 support does not automatically mean 24/7 capability. In this episode of The ITSM Practice Podcast, Luigi Ferri explores how MSPs can design profitable 24/7 IT support using…
- The Last Human-Only Leadership Generation: How AI Is Transforming the Workforce · 11 min · Season 3 Episode 26AI is no longer just a technology tool, it is becoming part of the workforce. In this episode, Luigi Ferri explores why AI represents a workforce transformation rather than a…
- ENISA Cyber Exercises: Why Testing Cybersecurity Isn't Enough · 9 min · Season 3 Episode 25Are cyber exercises actually improving your cybersecurity resilience, or just satisfying compliance requirements? In this episode, Luigi Ferri explores ENISA's cyber exercise…
- Projects Deliver Outputs. Services Deliver Outcomes. · 11 min · Season 3 Episode 24Projects Deliver Outputs, Services Deliver Outcomes: The Ownership Crisis Nobody Discusses. Discover why the biggest risk in any IT project begins after go-live. In this episode…
- MSPs: Your AI Contracts Are Obsolete · 17 min · Season 3 Episode 23AI is transforming Managed Service Providers (MSPs) from managing technology to managing AI behavior. This episode explains why traditional service design, governance, contracts…
- DARE25: Why Defense Isn't Enough · 10 min · Season 3 Episode 22Discover why traditional cybersecurity defense is no longer enough in the AI era. Luigi Ferri explores the DARE25 framework, dynamic risk management, governance, Purple Teaming…
- ISO 28000: Your Resilience, Their Budget · 14 min · Season 3 Episode 21In this episode of the ITSM Practice Podcast, Luigi Ferri explores why supply chain resilience has become one of the biggest strategic challenges for Government Managed Service…
- No SBOM, No Trust · 20 min · Season 3 Episode 20Discover why the Software Bill of Materials (SBOM) is rapidly becoming a strategic necessity for Managed Service Providers (MSPs) and enterprise IT leaders. In this episode…
- PSD3: Who Owns Trust? · 7 min · Season 3 Episode 19PSD3 is more than a compliance requirement, it's a test of organisational maturity, security leadership, accountability, and decision-making. Discover how Enterprise Service…
- The Hidden Cost of Untrusted Data · 11 min · Season 3 Episode 18Why do organizations struggle to trust their operational data despite having plenty of it? In this episode of The ITSM Practice Podcast, Luigi Ferri explains the critical…
- ITIL 5 Foundation: Exam Success · 10 min · Season 3 Episode 16Preparing for the ITIL 5 Foundation exam? Discover why successful candidates focus on understanding the ITIL Value System, Value Chain, Governance, AI Capability, Four…
- PSD3: Governance Before Technology · 8 min · Season 3 Episode 17In this episode, Luigi Ferri explores why organisations often take the wrong first step when preparing for PSD3 compliance. Rather than rushing into new tools, fraud platforms…
- AI Security Strategy: Why Midmarket Organizations Get It Wrong · 13 min · Season 3 Episode 14Why do most AI security strategies fail in the midmarket? In this episode of The ITSM Practice Podcast, we explore why successful AI security is not about buying more AI tools…
