The ITSM Practice: Elevating ITSM and IT Security Knowledge
Projects Deliver Outputs. Services Deliver Outcomes.
· 11 min · Season 3 Episode 24
Show notes
Projects Deliver Outputs, Services Deliver Outcomes: The Ownership Crisis Nobody Discusses. Discover why the biggest risk in any IT project begins after go-live. In this episode, Luigi Ferri explores the critical difference between project outputs and service outcomes, why Service Ownership is essential for long-term business value, and how IT Service Management (ITSM), Product Management, and Business Capability Management must work together to drive sustainable success. Learn why organizations have an ownership problem.
In this episode, we answer to:
Why is the day after go-live often the…
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