The ITSM Practice: Elevating ITSM and IT Security Knowledge
PSD3: Who Owns Trust?
· 7 min · Season 3 Episode 19
Show notes
PSD3 is more than a compliance requirement, it's a test of organisational maturity, security leadership, accountability, and decision-making. Discover how Enterprise Service Management, IT Service Management, and cybersecurity principles help organisations balance security, customer trust, and clear ownership to build resilience beyond regulatory compliance.
In this episode, we answer:
How does PSD3 reveal an organisation's maturity and decision-making under pressure?
When should security lead, and when should it step back to enable business ownership?
Who is truly accountable for trust…
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