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Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.
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- It’s Now or Never featuring Christina Garnett · 47 Min. · Staffel 6 Folge 1The right song in the right scene in the right movie cements itself in your brain. Last year’s Loser by Tame Impala is featured in Spider-Man: Brand New Day and that scene…
- Aerobecise featuring Corinne Flanagan · 47 Min. · Staffel 5 Folge 18AI in 80’s films was often scary. WOPR in WarGames. Skynet in The Terminator. Master Control Program in Tron. But 1985’s Weird Science made AI sexy, that is, if you can call…
- Put Me In Coach featuring Jeff Toister · 39 Min. · Staffel 5 Folge 16Many rock musicians have been honored as inductees to the Rock and Roll Hall of Fame. But John Fogerty’s 1985 hit, Centerfield, got him honored by the National Baseball Hall of…
- Under Pressure featuring Steph Lundberg · 58 Min. · Staffel 5 Folge 14One of the most enduring basslines of all time was the lead into one of the greatest rock collaborations of all time – Queen and David Bowie. 1981’s Under Pressure became a #1…
- Let’s Get It On featuring Aileen Day · 54 Min. · Staffel 5 Folge 13Employing a stark departure from the bland, clinical approach previous manuals had taken, Alex Comfort’s 1972 book, The Joy of Sex, took the world by storm. The illustrated…
- Leave a Message at the Beep featuring Ty Givens · 51 Min. · Staffel 5 Folge 12If I asked you to think of a hit TV show set in Miami during the late 80’s, Miami Vice would likely be the first thing that pops into your head. But lasting longer, bringing in…
- Duck Butt featuring Dean Griess · 56 Min. · Staffel 5 Folge 11Nate Gibson may not be a household name, but his rockabilly novelty, Duck Butt, released in 2017, reminds us that there’s something silly about our favorite feathered waterfowl…
- Pivot! featuring Natalie Perez · 52 Min. · Staffel 5 Folge 9During the 90’s and early 2000s, Thursday nights were, for roughly 25 million Americans, Must See TV night. NBC’s lineup of hit shows like Friends, Seinfeld, and ER, were a…
- Royale with Cheese featuring Frances Chapireau · 54 Min. · Staffel 5 Folge 8John Travolta’s turn as Vincent Vega in 1994’s Pulp Fiction revitalized his career. His character has returned to the US after a 3-year stay in Europe, mostly in Amsterdam. In…
- Praise You featuring Brent Pattison · 49 Min. · Staffel 5 Folge 7The 1999 Dance hit, “Praise You” by Fatboy Slim uses NINE samples, including vocals by Camille Yarbrough from the opening of her song, “Take Yo’ Praise.” It was incredibly…
- Is You Still a Fan featuring Tara Paton · 50 Min. · Staffel 5 Folge 6Ask 20 people to define customer loyalty and you’ll likely get 20 different answers. Some might give you an academic treatise on different types of loyalty. Some might quote CX…
- Our Time featuring Rick DeLisi · 53 Min. · Staffel 5 Folge 5The Goonies were kids who lived in the “Goon Docks” – a blue-collar neighborhood whose existence is threatened by the development of a country club. Sean Astin, playing Mikey…
- Suntory Time! featuring Kento Morita · 55 Min.Disillusionment and discontent was alive and well before the rise of smartphones and AI. The 2003 Sofia Coppola film, Lost in Translation, is an exploration of experience. The…
- Greased Lightnin’ featuring Todd Unger · 40 Min. · Staffel 5 Folge 1The 1948 Ford Deluxe that Kenickie worked all summer for was a car in the academic sense – it had 4 wheels and an engine. But with a little imagination, effort, and teamwork, it…
- Grew Up on the Crime Side featuring Lisa Guzman · 39 Min. · Staffel 5 Folge 2Unless you’re a huge fan, you’ve probably never heard of Prince Rakeem. As a solo artist, despite his enormous talent, he flamed out. But when Robert Diggs, aka Prince Rakeem…
- 27 Years featuring Gina Reilly Coates · 36 Min. · Staffel 5 Folge 1The last hit single by the English ska revival band, The Specials, also known as the Special AKA, came in 1984 just before the band dissolved. Free Nelson Mandela became an…
- Going Off the Rails featuring Shmuel Saklad · 51 Min. · Staffel 4 Folge 41When the “Prince of Darkness” aka Ozzy Osbourne was kicked out of Black Sabbath, he formed his own band with Randy Rhoads and Bob Daisley. Their first album, Blizzard of Ozz…
- Where Everybody Knows Your Name featuring Nick Glimsdahl · 43 Min. · Staffel 4 Folge 40You probably don’t know the singer/songwriter of the 1982 song “Where Everybody Knows Your Name.” But since it’s considered perhaps the best TV theme song of all time, you likely…
- It Just Takes Some Time featuring Raymond Stover · 41 Min. · Staffel 4 Folge 39In 2001, after having been dropped from their label, Jimmy Eat World released their 4th album, Bleed American. Because they were financing the recording themselves, they decided…
- Hang On featuring Kevin Zyskowski · 1 Std. 0 Min. · Staffel 4 Folge 38The Ohio band, The McCoys, scored this #1 hit in 1965. While the narrator of the song loves Sloopy, it seems the rest of the world feels very differently – “everybody tries to…
